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Skedulo Solution Overview

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The Deskless Productivity Cloud

1 Quiz
Introducing our Skedulo Applications

1 Quiz
The Deskless Management Workflow

1 Quiz
Aligning Capabilities, People & Process

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Quiz: Aligning Capabilities, People & Process

Skedulo Solution Overview Aligning Capabilities, People & Process Quiz: Aligning Capabilities, People & Process

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Question 1 of 4

1. Question
Why is it important to align capabilities with personas and processes?
- To maximize operational efficiency by ensuring the right tools are used by the right people at the right time
- To make sure everyone is using the same app
- To ensure deskless workers can use the Web App
- It's not important
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Question 2 of 4

2. Question
What is the unhappy path in the Deskless Management Workflow?
- When work gets completed ahead of schedule
- When the workflow runs perfectly from start to finish
- When the workflow moves out of order to handle exceptions
- When a customer calls the deskless worker to complain
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Question 3 of 4

3. Question
What’s the first step to aligning capabilities with processes?
- Choosing a new app
- Assigning all jobs to the operations team
- Changing the deskless management workflow to suit your business
- Mapping out your personas
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Question 4 of 4

4. Question
Why is aligning capabilities, people & process is important? (Select all the reasons)
- You gain clarity on who is responsible for what tasks at each stage of the workflow
- You’re clear about the personas involved in each process
- To eliminate the need for training on new capabilities
- Ensures tools are being used where they provide the most value
- To streamline operational workflows and reduce inefficiencies
- To ensure all employees use the same application for every task
- To handle exceptions and deviations from the ideal workflow
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