Skedulo Administrator Certification Guide
About the Skedulo Administrator Certification
The Skedulo Certified Administrator credential is designed for individuals who have experience with the Skedulo Pulse Platform and wish to demonstrate their level of knowledge with a professional certification.
Candidates
Candidates should have thorough understanding of the features available to both end-users as well as declarative configuration capabilities available to administrators. Candidates should also be able to maintain a Skedulo environment, respond to common business requirements, and perform administrative functions using declarative capabilities.
Candidates should have at least 6 months experience as a Skedulo Administrator and should be able to successfully perform the tasks detailed in the exam outline section of this guide.
Purpose of this certification guide
This guide is designed to help you evaluate whether you are ready to successfully complete the Skedulo administrator certification. It provides information about the target audience for the certification, recommended training and documentation, and a complete exam outline—all with the intent of helping you achieve a passing score. We highly recommend a combination of on-the-job experience and self-study to maximize your chances of passing the certification.
About the exam
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- Content: 60 multiple-choice questions
- Time allotted: 90 minutes
- Passing score: 75%
- Participation mode: Proctored certification delivered online (Schedule Exam – login required.)
- References: No hard-copy or online materials (including the web and mobile app) may be referenced during the exam.
- Prerequisites: None required
Exam outline
- Define the Deskless Productivity Cloud.
- Demonstrate awareness of the high-level capabilities of the Skedulo Pulse Platform.
- Explain the process for logging in to Skedulo.
- Describe the onboarding process.
- Demonstrate proficiency in managing system-wide configurations.
- Demonstrate proficiency in distinguishing between the various UI features that an administrator controls.
- Describe the steps to set up and/or maintain users.
- Describe how SSO users can be provisioned.
- Demonstrate awareness of the implications of activating and deactivating users.
- Given a scenario, demonstrate proficiency in determining the appropriate authentication method
- Explain user roles and how they control access.
- Describe and apply best practices for ensuring data security.
- Describe and apply best practices for ensuring user security.
- Given a scenario, demonstrate proficiency in applying the appropriate security controls
- Given a scenario, demonstrate proficiency in determining the appropriate use and configuration of a custom role.
- Describe the standard object architecture and relationship model.
- Demonstrate understanding of object relationships.
- Explain how to create, delete, and customize both fields and pages for standard and custom objects.
- Understand the implications of deleting fields.
- Demonstrate thorough understanding of field types that are available in both the standard object model and also when creating custom fields.
- Demonstrate awareness of best practices when building a custom data model.
- Demonstrate an understanding of the tools available to migrate data to Skedulo.
- Demonstrate an understanding of data import best practices.
- Understand the considerations of managing data en masse. For example, importing, updating, deleting, and exporting.
- Given a scenario, demonstrate proficiency in determining the order in which data should be imported or updated.
- Explain how to navigate the web app and its features.
- Describe how to customize the navigation within the web app.
- Thorough understanding of configuring and managing list views.
- Thorough understanding in creating standard and custom list columns.
- Given a scenario, describe how to best utilize list views to fulfill requirements.
- Describe how to create and manage record pages that create and manipulate data.
- Given a scenario, describe how to create record layouts and expose record pages in the web app.
- Understand and describe the Breeze Design System.
- Demonstrate understanding in creating and managing work.
- Demonstrate understanding of the scheduling workflow.
- Demonstrate understanding of scheduling views.
- Demonstrate understanding of availability management.
- Demonstrate awareness of and ability to describe the different types of optimization.
- Demonstrate awareness of and ability to describe optimization controls.
- Explain the installation process for the Mobile App on both Android and iOS.
- Demonstrate a basic understanding of how to use the Mobile App.
- Demonstrate an awareness of basic customizations available for the Mobile App.
- Thorough understanding of building and managing forms with Form Builder.
- Given a scenario, explain how to use the Mobile app to fulfill requirements.
- Demonstrate awareness of the use cases available for automation capabilities. (For example, Webhooks, Triggered Actions, etc.)
- Given a scenario, identify the appropriate automation solution.