Skedulo Certified Administrator

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Skedulo Administrator Certification Guide

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Skedulo Certified Administrator Practice Exam

Skedulo Certified Administrator Skedulo Administrator Certification Guide Skedulo Certified Administrator Practice Exam

Welcome to the Skedulo Admin Practice Exam! This test is designed to familiarize you with the format and difficulty of questions typically encountered in the Skedulo Administrator certification assessment. It’s a self-paced test, allowing you the flexibility to complete it at your convenience using your computer.

About the exam

Content: 36 multiple choice questions
Time allotted: 45 minutes
Passing score: 75%
Participation mode: Unproctored
References: Any materials (including the web and mobile app) may be referenced during the exam.
Prerequisites: None required

Best of luck!

Time limit: 0

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Question 1 of 36

1. Question
True or false. Job tags can be made either required or optional when creating job?
- True
- False
Question 2 of 36

2. Question
Which of the following are benefits of the Skedulo Pulse Platform? Select three (3) answers.
- It's customization features can be used to solve a wide variety of unique business requirements.
- It has an API which can be used to integrate with other systems.
- All UI is pre-built to suit every industry or use case resulting in more down-time for administrators.
- Data is encrypted 'in-flight' and 'at-rest'.
- All administrative capabilities can be accessed via the web or mobile applications.
Question 3 of 36

3. Question
True or false, new users are able to be added at any time via the onboarding wizard?
- True
- False
Question 4 of 36

4. Question
True or false, The use of the Skedulo web app in a web browser on a mobile device is not supported (e.g., tablets, Apple iPads, mobile phones).
- True
- False
Question 5 of 36

5. Question
Epic HVAC Systems have been using Skedulo for a number of years and recently upgraded their internal IT systems to support Single Sign-On (SSO).

The System Administrator is now in the process of enabling Single Sign-On for their Skedulo environment. Once this is completed, what steps will the administrator need to follow to enable users to log in via SSO?
- Nothing, once Single Sign-On is enabled, existing users will be able to use SSO to sign in or their existing username and password.
- Existing users will need to be re created with the SSO user attribute set to true.
- Existing users will need to be updated with the SSO user attribute set to true.
- Nothing, once Single Sign-On is enabled, existing users will be able to use SSO to sign in only. Their existing username and password is automatically deactivated.
Question 6 of 36

6. Question
When creating new users via the data loader, which of the following fields (in addition to the users name) must be included in the CSV file?
- Email
- UserRoles
- Phone
- UID
- Notification Preference
Question 7 of 36

7. Question
In which of the following ways can mobile users (resources) be created? Select two (2) answers.
- Under the "Users" menu in settings.
- By using the data loader in settings.
- By using the GraphQL API.
- By using Single Sign-On.
- By using a one time sign-up link sent by an administrator.
Question 8 of 36

8. Question
An administrator has created a custom object, Inventory Item, and wishes to change which fields are displayed when web app users create a new inventory item. How would an administrator achieve this?
- Select the fields to display in object settings.
- Update the contents of the {% block header %} section on the inventory-item-create page.
- Update the contents of the {% block body %} section on the inventory-item-create page.
- Update the contents of the {% block fields %} section on the inventory-item-create page.
- Delete all fields other than those required to be displayed on the inventory-item-create page.
Question 9 of 36

9. Question
At which point can a mobile user (resource) be deleted?
- Users are not able to be deleted.
- When no jobs are assigned to them.
- When no future dated jobs are assigned to them.
- When no jobs are dispatched to them.
- At any time.
Question 10 of 36

10. Question
A ______ is a collection of ______ that determines what a user can do.
- User Role, Permissions
- User Profile, Permissions
- User Role, Record Access Policies
- User Type, Record Access Policies
Question 11 of 36

11. Question
Which of the following standard roles can an administrator modify the permissions of? Select two (2) answers.
- Administrator
- Scheduler
- Resource
- Manager
- User
Question 12 of 36

12. Question
True or false. Mobile users (resources) must have at least the standard ‘resource’ role assigned in order to access the mobile app?
- True
- False
Question 13 of 36

13. Question
Which of the following user role permissions override record access policies? Select two (2) answers.
- View all data records.
- Modify all data records.
- Manage record access policies.
- Modify all users' details.
- Bypass record access policies.
Question 14 of 36

14. Question
An administrator has created the following record access policy rule for the Products object. What would you expect the resulting behaviour to be?
- All users would be able to view active products only.
- All users without the administrator role would be able to view active products only.
- All users would be able to view inactive products only.
- All users without the administrator role would be able to view inactive products only.
- Nothing as the rule has not be applied to a role.
Question 15 of 36

15. Question
What is the maximum number of rules that can be created within a single record access policy?
- 3
- 5
- 10
- 20
- There is no limit.
Question 16 of 36

16. Question
True or false. Time and date-based filters are not supported in record access policies?
- True
- False

Question 17 of 36

17. Question

Click and drag the following objects to their appropriate descriptions.

Sort elements

Jobs
Resources
Account Resource Scores
Job Time Constraints
Accounts

A unit of work being provided at a location; assigned to a resource (or multiple resources) at a certain time for an account.

Represents a single Person or Asset which is typically allocated to work.

Represents a Resource that is either approved or prevented from performing work for an Account.

A rule associated to a Job limiting when work is able to be carried out.

An organisation, company, or individual involved with your organisation (such as customers).

Question 18 of 36

18. Question
The relationship between Jobs and Job Allocations can be described as a _________ relationship?
- Lookup
- Junction
- One to one
- Self
- Has many
Question 19 of 36

19. Question
Dooley widgets inc wish to view products that technicians have installed on the customers account record in Skedulo. What actions should an administrator take to achieve this?
- Add the products list view to the accounts-view page.
- Add an account lookup to the products object and then add it as a list view to the accounts-view page.
- Add the job products list view to the account-view page.
- Add the job products list view to the account-view page and filter the list based on Job.AccountId.
Question 20 of 36

20. Question
True or false. Job records are geolocated when created en masse so long as the address is provided?
- True
- False
Question 21 of 36

21. Question
Which of the following fields are mandatory when creating a new (person) resource? Select two (2) answers.
- Name
- Primary Region
- Secondary Region(s)
- Mobile
- Primary notification method
Question 22 of 36

22. Question
Dooley Widgets inc purchase products from multiple wholesale suppliers. They will choose the supplier to order products from based on both price and their delivery timeframes, which vary throughout the year.

The operations team currently tracks the product prices and delivery time information in a spreadsheet however given that they have created product records for all their products in Skedulo they are hoping to be able to also store this additional information against the product record to centralise all their data. How could an administrator achieve this requirement?
- Create a long text field on the product object and store all related vendor information in this field.
- Create a new text field for each vendor on the product object and store vendor specific information in each of these fields.
- Create a many-to-many (junction) object with relationships to accounts (linking to accounts of type 'Vendor') and products.
- Create a lookup field on for each vendor on the products object.
- Create a custom object with a lookup to products called "Product Vendors" along with text fields to store vendor specific information.
Question 23 of 36

23. Question
What is the maximum number of records that can be exported via the data loader per export task?
- 50,000
- 100,000
- 200,000
- 500,000
- Unlimited
Question 24 of 36

24. Question
True or false. Both data import and export templates can be used to reuse configuration from previous data loading tasks?
- True
- False
Question 25 of 36

25. Question
An administrator is preparing a CSV containing contacts to be uploaded to Skedulo. Each contact record contains a relationship to an account record, and the administrator wants to ensure that the contact is connected to the Account in Skedulo.

What is the name of the function that the administrator can use in Excel to match the Account name with the Account record UID?
- VLOOKUP
- ALOOKUP
- INDEX
- MATCH
Question 26 of 36

26. Question
An administrator wishes to display the selected values from a multi-picklist field as a column within a list view. The name of the multi-picklist field is appointmentTimePreference. Which of the following list view column templates would achieve this?
Question 27 of 36

27. Question
With respect to list views, which of the following statement are correct? Select two (2) answers.
- List views can be private to the logged in user.
- List views can be shared with subsets of other users.
- List views can be shared with all users.
- List views can be shared with any user that is an administrator but not with other user role types.
Question 28 of 36

28. Question
Which field is displayed on a record page header by default for custom objects?
- Name
- UID
- Name (if available) otherwise UID
- The field selected by the administrator in Object settings.
- No field is used by default, the administrator will select the appropriate field when building the 'record-view' page.
Question 29 of 36

29. Question
Epic HVAC Systems install heating and cooling systems for various government agencies. Many agencies require resources to go through a clearance process in order to be allowed onsite; Clearance for both the agency as well as each site is typically required.

The operations team would also like to be alerted should a resource ever be assigned to a Job where they haven’t been cleared at the agency or site level. What should an administrator recommend implementing to achieve these requirements? Select two (2) answers.
- Account & location Inclusions.
- Account & location exclusions.
- Account & location inclusion conflict rules.
- Account & location exclusion conflict rules.
- Location inclusions & location inclusion conflict rules only.
Question 30 of 36

30. Question
What are the benefits of Recurring Schedules? Select two (2) answers.
- Recurring schedules ensure resource availability automatically reoccurs without manual intervention.
- Recurring schedules enable schedulers to create work that repeats based on a predefined pattern.
- Recurring schedules enable schedulers to create activities that repeat based on a predefined pattern.
- When changing one Job within a recurring schedule, changes can be applied to all Jobs in the schedule automatically
- When changes are made to a recurring schedule conflicts are evaluated before all jobs in the series are modified.
Question 31 of 36

31. Question
Describe the difference between availability patterns and availability templates.
- Availability patterns allow schedulers to create patterns that are greater than a week and availability templates allow schedulers to base recurring availability on a weekly pattern. Both can be used at the same time to support weekly and custom availability patterns.
- Availability templates are used for recurring unavailability, while availability patterns are used for recurring availability.
- Availability patterns are defined by resources in the Skedulo mobile app, while availability templates are managed by schedulers.
- Availability patterns and templates are interchangeable.
- Availability patterns allow schedulers to build availability patterns that are either based on a week (7 days) or greater than a week (custom) and availability templates allow schedulers to base recurring availability based on weekly pattern only. Both cannot be enabled at the same time.
Question 32 of 36

32. Question
When implementing scheduled optimization which of the following statements are true.
- Scheduled optimization supports primary regions only.
- Scheduled optmization supports primary and secondary regions only.
- Scheduled optimization supports primary, secondary and temporary regions.
- Scheduled optimization supports primary and secondary regions so long as they have the same timezones defined.
- Scheduled optimization does not operate based on regions.
Question 33 of 36

33. Question
When creating a new optimization recipe which of the following objectives can be defined? Select four (4) answers.
- Minimize disruption
- Balance workload
- Unavailability
- Required skills
- Work priority
- Soft skills
Question 34 of 36

34. Question
Which of the following terms can be replaced with custom terms in the Skedulo mobile app? Select four (4) answers.
- Start travel
- Decline Job
- Manage Times
- Follow-Up
- Activity
Question 35 of 36

35. Question
An administrator has configured a custom field to only display on the mobile app based on the following rule.

“showIf”: “it.Type == ‘Assessment’ OR it.Type == ‘Upgrade’ OR it.Type == ‘Upsell’”

What behavior would you expect to see?
- The field will only display if the job has all the following job types (Assessment, Upgrade, Upsell).
- The field will only display if the job has one of the following job types (Assessment, Upgrade, Upsell).
- The field will only display if the IT team are logged in and the job has one of the following job types (Assessment, Upgrade, Upsell).
- The field will display for all job types but only editable for the following job types (Assessment, Upgrade, Upsell).
Question 36 of 36

36. Question
Which of the following are automation capabilities are available on the Skedulo Pulse Platform? Select two (2) answers.
- Webhooks
- Triggered Actions
- Triggers
- Flow