Introducing our Skedulo Applications

Learning Objectives:

By the end of this lesson, you will:

• Understand what a Skedulo application is
• Get familiar with our core applications
• Learn about some of the interfaces offered within our applications

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The Role of Applications in Workforce Management

Workforce data can be messy, especially for large organizations with hundreds or thousands of employees. That’s where our applications come into play. They provide a simple interface that allows users to interact with all that data in an organized, user-friendly way. Taking piles of information, categorising it accordingly and making it easy to manage and interact with.

Without our applications, you might have to manage workforce data in unwieldy spreadsheets or manually through paper records. So to save all that mess, Skedulo offers two core applications;

• Skedulo Plus (our mobile app) for workers out in the field
• The Skedulo Web App for the team managing a deskless workforce

Oh yeah, and a few other applications for industry solutions and specific use cases;

• Skedulo on Salesforce: For customers using Salesforce as their platform
• Australian Healthcare Solution: For Australian customers operating in the healthcare sector
• Age Care Package: For Australian customers operating in the age care sector
• High Capacity: A bespoke solution Skedulo built to help governments and organisations with mass scheduling COVID-19 vaccinations, during that whole messy time we dare not speak of.

So as you can see, Skedulo has a wide range of applications that customers can use to interact with and manage workforce data. With each of them offering various interfaces (specific to the use case or persona) to easily manage and interact with workforce data.

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Introducing our Skedulo Applications

Now that you know at a high level what applications we offer, let’s dive a bit deeper and talk about the two core Skedulo Applications that have been built with specific personas in mind.

The Skedulo Mobile Application

Our mobile application ‘Skedulo Plus’ is used by Deskless Workers Loading description. Please wait... to interact with workforce data that is specific to them. They can use various interfaces to see their schedule, notifications, record time they’re unavailable and manage their jobs.

Some interfaces found in Skedulo Plus Application;

• Agenda: Show the worker all their allocated work for the day, week or month
• Notifications: See all notifications for new offers, new allocations, cancellations or changes.
• Availability: See all availability including recurring, ad-hoc availability, or requests for unavailability.
• Settings: Control personal settings or preferences
• Job Details: Specific details relating to a single job, like times, job info, tasks and customer information
• Forms: Global forms or job specific forms to view or create workforce data

The Skedulo Web App

The Skedulo Web App is our browser-based interface designed for Schedulers Loading description. Please wait... , the Operations Loading description. Please wait... team and Administrators Loading description. Please wait... to efficiently manage their deskless workforce. The web app is accessed via a desktop browser and is where you can leverage all our core products (Plan & Engage) and Accelerators Loading description. Please wait... .

Some interfaces found in Skedulo Web Application;

• Consoles: Several views to see and manage workforce data like requests, exceptions, schedules, availability.
• Swimlanes: A single consolidated view for seeing and managing work and your employees schedules.
• List Views: A single view to see multiple records for specific datasets like Accounts Loading description. Please wait... , Contacts Loading description. Please wait... , Locations Loading description. Please wait... , etc:
• Records: Displays information and related data for a single record.
• Settings: The backend interface used by Administrators Loading description. Please wait... to configure the solution and manage user access.

Why an administrator would use the Web App

• Configuring foundation data such as Regions Loading description. Please wait... , Holidays Loading description. Please wait... , Tags Loading description. Please wait... , etc:
• Defining Job Types Loading description. Please wait... and configuring the Job Workflow Loading description. Please wait...
• Creating and managing users
• Extending the platform with Objects Loading description. Please wait... , Fields Loading description. Please wait... or Pages Loading description. Please wait...
• Creating and configuring Job Type Templates Loading description. Please wait...

Why the Operations team would use the Web App

• Viewing resource utilisation and distribution
• Approving or declining new Unavailability Loading description. Please wait... requests
• Managing Resource Tags Loading description. Please wait... , for compliance and training
• Using Analytics Loading description. Please wait... to gain insights. For example what does customer demand vs employee skillsets look like?

Why Schedulers would use the Web App

• Viewing and managing resource schedules
• Creating and allocating Resources Loading description. Please wait... to work, using Suggest Loading description. Please wait... capabilities
• Setting up Recurring Schedules Loading description. Please wait... for ongoing services
• Reviewing Exceptions Loading description. Please wait... and fixing scheduling bottlenecks
• Using Optimisation Loading description. Please wait... to bulk allocate work using our Mastermind Loading description. Please wait... Accelerator Loading description. Please wait... product

Test your knowledge, with this interactive quiz!

Simply drag the items at the top to the appropriate Skedulo Application.

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Alternative Applications to Interact with Skedulo

While the Skedulo Web and Mobile apps are our core tools, some customers prefer a different way to interact with Skedulo—especially if they’re already using other platforms. A great example is Salesforce. Some of our customers use Salesforce as their primary platform for managing workforce data, and instead of jumping between systems, they interact with Skedulo capabilities within Salesforce to get the job done. This means they can handle scheduling, resource management, and more, all without leaving Salesforce. Oh except for deskless workers, they can still use our awesome mobile app.

For those customers, Salesforce becomes their main interface for managing foundational data like accounts, contacts, and locations—making it a smooth experience if they’re already working inside the Salesforce ecosystem. Plus, some of our Industry Solutions Loading description. Please wait... for Healthcare, come with custom interfaces inside Salesforce. So, users in those sectors can manage their specific workflows directly within a system that compliments their use cases, using Skedulo’s scheduling tools without having to switch to the Web App.

But that’s not the only option! If you’re working with other tools, you can connect them to Skedulo using our powerful API. This opens up a ton of possibilities for custom integrations. For example, some of our customers use our Zendesk Connector to manage workforce data and job requests right from Zendesk, which makes things super convenient for teams already using a specific application.

So, whether you’re deep into Salesforce or integrating Skedulo with another system, there are plenty of ways to interact with your workforce data, tailored to your specific needs.

Whether it’s Salesforce, custom integrations, or third-party applications, Skedulo’s flexibility allows businesses to work with their workforce data in the way that best suits their unique needs.

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Key Takeaways

• Skedulo offers two core user-friendly applications, the Mobile App for deskless workers and the Web App for schedulers and administrators.
• The Skedulo Web App is designed for schedulers, operations teams, and administrators, offering powerful tools to manage workforce data, allocate resources, track job progress, and optimize scheduling.
• The Skedulo Mobile App empowers field workers by providing tools to view their schedules, manage availability, receive notifications, and access job details, all from their mobile device.
• Some Skedulo customers use Skedulo within the Salesforce application to manage scheduling and workforce data, especially when Salesforce is their primary platform.
• Skedulo’s API enables integration with third-party applications like Zendesk, offering even more flexibility and choice for the applications you can use too interact with Skedulo.